TQUK Level 2 Diploma in Business Administration

This nationally recognised qualification provides learners with essential knowledge of working in a business administration role. It’s ideal for those starting out in an office-based job, returning to work, or looking to build a foundation for future progression.

This course is suitable for:

•  Individuals looking for their first business or admin qualification
•  People returning to the workplace or changing careers
•  Admin assistants, clerical workers, or receptionists seeking to build confidence
•  Anyone looking to progress to Level 3 qualifications or apprenticeships in business

• Aged 16 or over
• A good level of written English is recommended
• Access to a computer or tablet with internet if studying online
• No previous qualifications are required

This qualification is made up of multiple units, including:

• Principles of Providing Administrative Services
• Principles of Business Document Production and Information Management
• Understanding Communication in a Business Environment
• Understanding Employer Organisations
• Managing Personal Performance and Development
• Developing Working Relationships with Colleagues
• Supporting Business Events
• Delivering Customer Service in a Business Environment

Learners will gain an understanding of the daily operations within a business environment and how to support the smooth running of office-based functions.

This course can lead to:

• Administrator
• Receptionist
• Office Assistant
• Customer Service Advisor
• Progression to business apprenticeships or further education

• Level 3 Diploma in Business Administration – Ideal for those ready to take on more responsibility in an office or admin setting
• Level 3 Certificate in Customer Service – Great for those who enjoy front-facing roles and working with clients
• Level 3 Certificate in Principles of Leadership and Management – For those who want to begin leading a team or department
• Business-related Apprenticeships – Learn while you work in a real business environment

• No exams
• Complete written assignments for each unit
• Marked by a qualified assessor with supportive feedback
• Opportunity to resubmit work if needed
• Outcome is Pass/Fail

As part of your course, you will receive unlimited email support from a dedicated course tutor throughout your tutor support period, which covers the full duration of your course. Our tutors are here to assist with any questions, provide guidance, and help you stay on track with your learning. 

If you require additional tutor support after your course end date, extra support can be purchased to ensure you continue receiving the help you need. 

For more information on extending your tutor support, please get in touch with us. We’re here to support you every step of the way!

Need Extra Support? Book a 1-2-1 Tutor Session!

If you’d like additional guidance, you can book a personalised 15-minute 1-2-1 tutor session via Microsoft Teams for just £20. Whether you need help understanding a topic, want feedback on your work, or have specific questions, our expert tutors are here to support you.

• Tailored to Your Needs – Get direct support on the areas you need help with.
• Flexible & Convenient – Sessions take place online via Teams at a time that suits you.
• Expert Guidance – Benefit from a tutor’s expertise to boost your confidence and understanding.

Make the Most of Your Session 

To ensure your tutor is fully prepared and you get the most out of your time, we ask that you send over details of what you’d like to discuss in advance. This helps us tailor the session to your needs and provide the best possible support.

Get the extra support you need to succeed – book your 1-2-1 session today!