TQUK Level 3 Diploma in Business Administration (RQF)

The TQUK Level 3 Diploma in Business Administration (RQF) is ideal for individuals who already have some experience in an office or administrative role and are ready to take the next step in their career. It’s designed for those looking to build more responsibility, improve their skills, or move into a supervisory or senior support role.

This course is suitable for:

• Experienced Administrators looking to gain a formal qualification
• Office Assistants or Receptionists ready to progress into more senior positions
• Team Members who manage admin processes or support teams and departments
• Personal Assistants (PAs) or Executive Assistants (EAs) who want to strengthen their knowledge
• Anyone aiming for a role such as Office Manager, Project Support Officer, or Business Support Coordinator
• Professionals who want a stepping stone into leadership or specialist business functions (e.g. HR, finance, customer service)

To enrol on the TQUK Level 3 Diploma in Business Administration (RQF), learners should meet the following entry criteria:

Age Requirement

• You must be 16 years or older to take this course.

English and Communication Skills

• A good standard of written and spoken English is recommended, as the course involves reading, writing, and communicating professionally.

Basic Admin Experience

• While there are no formal qualifications required, it’s ideal for learners who have some experience in an office or administrative environment.

 

 Optional but Beneficial:

• Previous completion of a Level 2 qualification in Business Administration or a related subject
• A current role or recent experience in an admin-based setting (although this is not essential)

Core (Mandatory) Units:

• Principles of Business
  • Understanding different business types and structures
  • The importance of innovation, growth, and customer service
• Principles of Business Communication and Information
  • Using effective communication methods in a business environment
  • Managing information securely and professionally
• Communicate in a Business Environment
  • Developing professional written and verbal communication
  • Handling workplace documents and correspondence
• Manage Personal and Professional Development
  • Setting goals, reflecting on progress, and self-improvement
  • Time management and productivity

Optional Units

Choose from a range of optional units to suit your role or interests, such as:

• Administering Finance or Payroll
• Contributing to Events and Meetings
• Managing Team Performance
• Developing and Delivering Presentations
• Using Social Media for Business
• Providing Reception Services
• Health and Safety in a Business Environment

 What You’ll Learn:

• How to work more efficiently and professionally in an office or business setting
• Strong communication, time management, and organisational skills
• Confidence to take on more responsibility or manage others
• Practical knowledge that applies directly to real workplace scenarios

• Senior Administrator
• Personal Assistant (PA)
• Executive Assistant
• Office Manager
• Project Support Officer
• Business Support Coordinator
• Customer Service Supervisor
• Team Leader (Admin/Operations)

• Level 4 Diploma in Business Administration – Take your admin skills to the next level and focus on strategy, planning, and leadership.
• Level 3 or Level 4 Certificate in Leadership and Management – Perfect if you’re stepping into a team leader or supervisory role.
• Level 4 NVQ or Diploma in Customer Service or Marketing – Specialise in areas relevant to your role or business goals.
• Operations/Departmental Manager Apprenticeship (Level 5) – Learn to lead teams and manage projects in a real business environment.
• Professional development courses in areas like HR, finance, project management, or social media for business.

As part of your course, you will receive a 1-2-1 induction session with your tutor via Microsoft Teams. This session is designed to help you get started, set clear goals, and ensure you have the right support in place for a successful learning experience. 

 

What to Expect in Your Induction Session: 

 

• Individual Learning Plan (ILP) Creation – Your tutor will work with you to develop a personalised learning plan, outlining key milestones and ensuring your studies align with your goals.
• Target Setting – Together, you’ll set realistic and achievable targets to help you stay on track and motivated throughout your course. 
• Additional Support Needs – If you require any extra support or adjustments, this is the perfect opportunity to discuss your needs so we can tailor our support to you.

This qualification is competence-based, which means you’ll be assessed on your ability to apply what you’ve learned in real or simulated work tasks.

There are no exams. Instead, you will complete a range of assignments and practical tasks designed to show your understanding and skills.

How You Will Be Assessed:

• Written assignments – These include short-answer questions, scenario-based tasks, and reflective work
• Workplace evidence – You may be asked to provide real examples of your work such as emails, reports, meeting notes, or project contributions
• Professional discussions – In some cases, an assessor may discuss a topic with you to explore your knowledge and decision-making
• Witness testimonies – If you're currently employed, a manager or colleague may confirm your ability to carry out certain tasks

How It’s Marked:

• Your work is marked by a qualified assessor who will check it meets the national criteria
• You’ll receive clear, supportive feedback
• If any part of your work doesn’t meet the required standard, you’ll have the chance to revise and resubmit
• Once all required units are achieved, your qualification will be awarded by TQUK (Training Qualifications UK)

 

As part of your course, you will receive unlimited email support from a dedicated course tutor throughout your tutor support period, which covers the full duration of your course. Our tutors are here to assist with any questions, provide guidance, and help you stay on track with your learning. 

If you require additional tutor support after your course end date, extra support can be purchased to ensure you continue receiving the help you need. 

For more information on extending your tutor support, please get in touch with us. We’re here to support you every step of the way!

Need Extra Support? Book a 1-2-1 Tutor Session!

If you’d like additional guidance, you can book a personalised 15-minute 1-2-1 tutor session via Microsoft Teams for just £20. Whether you need help understanding a topic, want feedback on your work, or have specific questions, our expert tutors are here to support you.

• Tailored to Your Needs – Get direct support on the areas you need help with.
• Flexible & Convenient – Sessions take place online via Teams at a time that suits you.
• Expert Guidance – Benefit from a tutor’s expertise to boost your confidence and understanding.

Make the Most of Your Session 

To ensure your tutor is fully prepared and you get the most out of your time, we ask that you send over details of what you’d like to discuss in advance. This helps us tailor the session to your needs and provide the best possible support.

Get the extra support you need to succeed – book your 1-2-1 session today!